Refund policy

Returns & Refunds Policy

Shopping Sidequests accepts returns of eligible items requested within 30 days after delivery, including change-of-mind purchases. For help, email our contact page. No account registration is needed to read this policy or request a return.

How to request a return

  1. Within 30 days after delivery, email our contact page with your order number, item name, and reason for the return.
  2. We will review the request and send the applicable instructions and authorized return destination. Orders may be shipped by different fulfillment partners, so please do not mail items to the address printed on your package without authorization.
  3. Pack the item securely and send it to the authorized return destination using a trackable shipping method where possible. Keep the postage receipt and tracking number.
  4. After the return arrives, we will inspect it and email you about approval or any issue that requires follow-up.

Eligible item condition

Change-of-mind returns must be unused, in their original condition, and in original packaging where reasonably possible. Items returned damaged through customer use or missing essential parts may not qualify for a full change-of-mind refund. This does not limit rights relating to defective, damaged, or misdescribed goods. Any product-specific exclusions must be disclosed before purchase and cannot override mandatory consumer protections.

Return shipping and fees

For change-of-mind returns, the customer pays return postage unless we explicitly agree otherwise or the law requires otherwise. The actual cost depends on the return location, carrier, parcel dimensions, and service selected. We do not charge a separate restocking fee for eligible returns. Original outbound shipping fees are generally not refunded for change-of-mind returns unless required by law or explicitly agreed. If we shipped the wrong product or an item arrives damaged or defective, contact us first; we will arrange an appropriate remedy and cover return shipping where legally required.

Refund method and timing

Approved refunds are returned to the original payment method. We will process a qualifying return promptly following receipt and inspection, generally within 10 business days of approving the return, unless an earlier deadline is required by law. Your bank or payment provider may take additional time to show the credit. If your refund has not arrived, email us with your order number for an update. We honor applicable statutory cancellation and refund deadlines even if shorter than the timeline stated here.

Damaged, defective, incorrect, or missing products

If an order is defective, damaged, incorrect, or missing items, email our contact page as soon as reasonably possible with your order number, a description, and photographs if available. We will investigate and provide an appropriate remedy, such as a replacement or refund, in accordance with your legal rights. Do not dispose of a damaged item until we have provided instructions where practicable.

Exchanges and cancellations

To exchange an item, contact us first to confirm availability and the applicable return procedure. To cancel an order, email us promptly. Orders already processed or shipped may not be cancellable before delivery; eligible returns and statutory cancellation rights still apply.

Questions and contact

Store: Shopping Sidequests
Email: our contact page
Website: www.shoppingsidequests.com

See also our Shipping & Delivery policy and Contact page.